Terms of service

These terms govern your use of beinand staging, a private family network operated by (see the Imprint). By creating an account or accepting an invitation, you agree to them.

1. The service

In short: a private space for your family to build a tree and keep photos, stories and messages together.

beinand staging lets a family privately build a shared family tree and keep photos, stories, events and messages together, within one or more households. Some features depend on your household's plan.

2. Your account

In short: keep your login safe, give accurate details, and be 18 or older.

You are responsible for keeping your sign-in credentials secure and for activity under your account. Provide accurate information and keep it up to date. You must be 18 or older to have an account. Children have no account of their own; they stay in the family tree as people added and looked after by adult relatives.

3. You own your content

In short: it stays yours; we only host and show it to your household, and we never sell it or train AI on it.

You keep ownership of everything you contribute. beinand staging claims no ownership of your photos, stories, wiki pages or the family tree you build. You grant us only a limited, non-exclusive, royalty-free, non-sublicensable and non-transferable licence to host, store, back up, process and display that content to the other authorised members of your family space, solely to operate the service. Residual copies in routine backups are removed in the ordinary backup-rotation cycle. See section 7 for retained shared contributions.

We will never sell your content, use it for advertising or profiling, or train artificial-intelligence or machine-learning models on it, and we will not share it with third parties beyond the processors named in our Privacy policy.

The licence ends when the relevant content is lawfully removed from the service. Deleting your account ends the licence for content removed with it. For shared contributions that lawfully remain in the family archive, the licence continues only to store, protect and show those contributions to their permitted audience. It grants no right to advertise with them, sell them, train AI on them, or expand their audience. Your rights and other people's rights under data-protection law remain unaffected.

4. Using beinand staging responsibly

In short: keep it private, respect others, and only add data you are entitled to.

• Content shared within your household is for that family's private use. You may not bulk-extract, scrape, or republish a substantial part of the family tree or other members' content.
• You may not re-share other people's data outside the household without a lawful basis.
• When you add information or upload a photo about another person, please make sure, as far as you reasonably can, that you are entitled to do so and are not infringing anyone's rights. If you are not sure, do not upload it.
• Photos can contain hidden location data (GPS). If you do not want to share where a photo was taken, remove that data or clear the suggested coordinates before saving.
• Do not upload unlawful content, infringe others' rights, or misuse the service or attempt to circumvent its security or access controls.
• Respect other members and the privacy choices (including face-recognition consent) they make.

5. Your data-protection rights come first

In short: these terms can never override your GDPR rights.

These terms are a contract about content. They do not, and cannot, limit the data-protection rights that you and other people have under the GDPR and the Austrian DSG. Where the two ever conflict, those statutory rights — including the right to erasure — always prevail. How we handle personal data is set out in our Privacy policy.

6. Plans, payment and gifts

In short: yearly passes never renew automatically; the payer holds the purchase rights.

6.1. Family space and payer

Kostenlos is permanently free. Familie and Großfamilie provide additional features and storage for one family space. Any full member who can validly conclude the purchase may pay for that space. The contract is between the person paying and the operator named in the imprint. Payment does not make the payer the owner of the space or give them additional access to family content. Other members do not become liable for the payment.

Opening and reading letters, and reading and editing existing family-book pages, remain free. Reading existing family content, export, privacy controls, withdrawing consent and deleting data do not require a paid plan.

Membership and eligibility for an account or data-protection consent do not establish contractual capacity or authority to act for other members.

6.2. Term, payment and commencement

A yearly pass pays for 12 months in advance. It ends automatically and creates no obligation to buy another year. There is no automatic renewal and no monthly subscription. Further years can be purchased separately and follow already purchased coverage. Checkout shows the applicable plan, total price, currency, tax treatment and expected start; the confirmation records the agreed service period. beinand's operator is the seller. Mollie processes the payment.

Submitting the order is separate from payment confirmation. Under our purchase model, the contract is concluded when Mollie confirms the payment as paid, at the payment time reported by Mollie and recorded with the purchase. The contract confirmation records that purchase; sending it and starting the service are separate steps.

Without an express request for early performance, the paid service starts after the withdrawal period has ended. With that request it can start earlier, subject to any coverage already booked. Buying during the trial starts the paid period under these rules; unused trial days are not added to it.

6.3. Changing plans and storage

An available upgrade to Großfamilie covers the remaining part of the current Familie pass. Its price is the proportionate difference shown before ordering. Later years already purchased keep their agreed plan and dates. A smaller plan applies to a later purchase after existing coverage ends. Stored content above the smaller allowance remains; new uploads pause while the allowance is exceeded.

Storage grows with started paid years. The first paid year provides the plan's base storage; each later paid year adds the applicable plan's yearly increment when that year starts, up to that plan's ceiling. Paid years count across Familie and Großfamilie. Future prepaid or gifted years add no immediate increment, and complimentary periods add no paid years. Permanent bonus storage is added to the applicable allowance, including on Kostenlos. An upgrade applies the larger plan's storage formula to the started paid-year count.

We do not reduce published allowances within a plan. Trial expiry, a smaller plan or the end of applicable coverage changes the allowance. Exceeding it does not delete stored material.

6.4. Gifts

A full member who can validly conclude the purchase may give their existing family space another year by paying for it. A full member who can validly conclude the purchase may also buy a gift code for a new family space. A code covers one year of the selected plan, can be redeemed once when the receiving family starts its space, and has no expiry date. Its eligible region is shown before purchase and must match the receiving family's declared country. A code is sold at the list price because the receiving space is not yet known.

Withdrawal, cancellation and any refund for the gift purchase belong to the payer, not automatically to the person receiving the code. A withdrawal can invalidate an unused code or end the coverage bought with a redeemed code. If the payer did not request an early start, redemption cannot start the paid service before the withdrawal period ends.

6.5. There from the start

Family spaces started within the first 12 months after launch qualify for “There from the start”, up to the first 500 spaces. The founding price is 20% below the current list price, rounded down to a whole currency unit. It belongs to the family space and applies to eligible upgrades and years bought directly for that space, including gifts.

The founding price is kept when the next year is ordered within 30 days after paid coverage ends. If this gap is longer, later purchases use the normal price. This is a discount on the current list price, not a promise that the price will never change. Gift codes for a new, still unidentified space are sold at list price.

6.6. Withdrawal and early performance

As a consumer, you have a 14-day right of withdrawal from conclusion of the purchase contract described in section 6.2. We calculate the deadline from the recorded payment date using our billing calendar. The final day is included; if it falls on a Saturday, Sunday or Austrian public holiday, the deadline moves to the next working day. We provide the complete withdrawal instructions and model form before ordering and with the contract confirmation. We offer consumers in Switzerland the same contractual withdrawal right.

A separate, unticked choice lets you expressly request performance before the withdrawal period ends. Starting early does not itself end the right of withdrawal. If you withdraw after a valid early-start request and the required information was provided, you pay only the lawful proportionate amount for the service already provided. Without that request, or where the required information was not supplied, no such amount is deducted. Loss of the withdrawal right on full performance requires the legally required consent and acknowledgement.

Refunds go to the payer using the original payment method unless expressly agreed otherwise. You can use “Withdraw from contract” or send an unequivocal declaration to the contact in the withdrawal instructions. The model form is optional.

This summary does not replace the complete withdrawal instructions or shorten any extended statutory withdrawal right caused by missing or deficient information.

6.7. Cancellation and expiry

You do not need to cancel to prevent renewal: a pass ends on its agreed date. The payer may nevertheless submit a cancellation through “Cancel contracts here”, including after leaving the family space. Ordinary cancellation takes effect at the agreed end unless a mandatory legal right permits earlier termination. Rights to extraordinary termination and other statutory remedies remain unaffected. Leaving a family space or deleting an account does not itself submit a withdrawal or cancellation.

When neither a trial nor paid or complimentary coverage applies, the space continues on Kostenlos. Its upload allowance includes the free plan's storage plus permanent bonus storage. Reading existing content, opening letters, reading and editing existing family-book pages, export and privacy controls remain free. We do not delete family content because a paid year ends. Storage and inactivity conditions are explained in section 7.

7. Preservation, inactivity and deletion

You can leave the service and request deletion of your account. Shared contributions may remain only where their retention is lawful; removing attribution does not necessarily remove personal information within them.

7.1. Account deletion and access

Account deletion deactivates the account and follows the stated recovery and erasure process. We assess personal information within retained contributions separately, including requests for erasure or restriction. Necessary billing evidence is retained separately as described in the privacy policy.

You can stop using the service at any time. Account deletion includes a 30-day recovery window. Family-space deletion is a separate process with its stated recovery window. We may suspend or terminate access if you materially breach these terms or where required by law, giving notice where reasonable.

7.2. Non-payment and future cold storage

We do not delete family content because a paid year ends. When neither a trial nor paid or complimentary coverage applies, the family space continues on Kostenlos. Its upload allowance is the free plan's storage plus permanent bonus storage. New uploads pause while that allowance is exceeded.

We plan to introduce cold storage for long-term preservation. Once available, after 12 months without paid coverage we may move original files above the applicable free allowance to cold storage in the EU. A display copy remains available, and letters and memorials remain immediately accessible. Every retained file, including display copies and immediately accessible content, keeps two independent copies throughout storage, migration and restoration.

Originals can be restored free of charge within 48 hours, or immediately when a paid year starts. This cold-storage service is not operating yet; until then, originals remain in their existing storage.

7.3. Inactivity

A family space is active when any joined member signs in or a paid or gifted year keeps it active. A sign-in by one member is enough; nobody has to upload something or pay to keep the family active.

After 3, 6 and 9 months without activity, we plan to send a friendly reminder. After 12, 18 and 23 months, every member receives a notice with an export link. After 12 months without activity, the photo library may move to cold storage. Only after 24 months without activity may original gallery photos and videos be deleted; their small previews remain.

The family space, tree, written contributions, letter pictures, voice notes and profile pictures are retained independently of that original-file deletion. An original shared across several family spaces is not deleted under this rule while any of those spaces remains active. Erasure requests, lawful removal and family-space deletion are separate processes; data-protection rights still apply.

The automated inactivity process is not operating yet. We will not delete originals under this rule before its notices and export safeguards are available.

Sign-ins by partner-guests count too. Paid or gifted coverage protects the space throughout that year; an allocated purchase also counts as activity. Trial and complimentary coverage do not count as paid years. An unredeemed gift code cannot keep an unidentified receiving space active.

7.4. Continuity commitments

Our roadmap commitments if beinand must close are 12 months’ notice, a full export with an offline viewer, a named successor for each family, and instructions held by a trusted person. These provisions depend on the planned continuity procedure, full family-media export and offline viewer; they are not operating yet.

8. Availability, warranties and liability

In short: we work hard on reliability but can't promise perfection — please keep your own copies.

We work to keep beinand staging available, secure and functioning as described, but cannot guarantee that it will be uninterrupted or entirely error-free. Your statutory warranty rights (Gewährleistung) for any paid plan remain fully unaffected. Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for intent or gross negligence). Subject to that, and for claims on any legal basis whether in contract or in tort, our liability for slight negligence is limited to foreseeable, contract-typical damage. Please keep your own copies of important photos and content. Your mandatory rights as a consumer under Austrian law (including the Consumer Protection Act, KSchG) remain unaffected.

9. Changes to these terms

In short: six weeks’ notice, a right to object and repayment of unused prepaid service.

We may update these terms for objectively justified reasons, such as legal requirements, security or changes to the service, without altering the essential balance of an existing bargain or a price already paid. We give you at least six weeks' personal notice of material changes, explaining what changes and when.

Where agreement is required, we ask you to accept the new version; silence does not record acceptance. You may reject a material change and end the affected contract without charge before it takes effect. We repay the unused portion of prepaid service.

Existing paid contracts continue under their agreed terms unless you validly agree to a change or the contract ends through the applicable termination and repayment process. We do not suspend service owed under such a contract merely because you have not accepted a replacement version. Export, privacy and deletion functions, and withdrawal or cancellation rights, remain accessible. Mandatory rights remain unaffected.

Each version carries a date, and we record which version you accepted so it is clear which text applies to you.

10. Governing law and jurisdiction

In short: Austrian law applies, and your consumer protections are never taken away.

Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the choice of Austrian law never deprives you of the mandatory consumer protections of your country of residence; you can always bring proceedings in the courts of your country of residence, and we may sue you only there. Only if you are not acting as a consumer is the court with competence for Graz the exclusive place of jurisdiction.

11. Contact

In short: how to reach us.

, hello@beinand.app — see the Imprint for full details.